Refund policy

Refund Policy

At Zouq Shoq, customer satisfaction is our top priority. We strive to ensure that every piece of jewelry meets your expectations. However, we understand that there may be circumstances that require a return. Please review our refund policy below:

1. Eligibility for Returns:
   Returns are accepted within 7 days from the date of purchase. To be eligible for a return, the item must be:

   • Damaged upon receipt, or
   • Misplaced due to an error in processing (e.g., receiving the wrong product).

2. Conditions for Return:

   • The item must be in its original condition, unworn, and with all original packaging and tags intact.
   • To initiate a return, please contact our customer service team at [customer service email/phone number] within the 7-day return window.

3. Return Process:

   • Once your return request is approved, you will receive instructions on how to return the item.
     

4. Refunds:

   • Upon receipt and inspection of the returned item, we will process your refund. Please allow , 3-7 business days for the refund to reflect in your original payment method.